Redmond, January, 2025 —Microsoft reverts Bing Image Creator’s upgrade after users decry quality issues. Critics call it a downgrade,” sparking debates about AI art expectations.
Microsoft is under fire after users revolted against a recent upgrade to its Bing Image Creator, powered by OpenAI’s DALL-E 3 model. The backlash forced Microsoft to roll back to an earlier version after a wave of complaints that the tool produced less detailed, inaccurate, and uninspiring results.
Jordi Ribas, Microsoft’s head of search, acknowledged the issue, stating:
We’ve identified some concerns raised by users and are taking corrective actions by reverting to the previous model.
This decision came after weeks of dissatisfaction voiced across Reddit, OpenAI forums, and Twitter. Many users found the new version’s output overly simplified or misaligned with prompts. One user lamented:
The older model captured details flawlessly, while this one seems rushed and over-lit.
Another described it as a “creative downgrade,” sparking heated discussions among digital artists and casual users alike. Microsoft initially promoted the upgrade, claiming it would enhance image quality.
However, Ribas admitted that meeting user expectations is a moving target, especially with AI tools. The rollback process may take weeks, further frustrating users who rely on the creator for professional and personal projects.
The incident underscores a growing challenge for AI companies: balancing technical advancements with user satisfaction. Experts warn that as AI tools proliferate, companies must grapple with increasingly discerning and vocal users.
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